Primary health care is the first point of contact a person has with the health care system when they have a health problem or issue that is not an emergency.
Our interprofessional team of physicians, nurse practitioners, nurses, pharmacist, social worker, dietitian and others work together to provide services and programs that meet the specific needs of our clients and community including the diagnosis and treatment of health problems; promotion of good health; prevention of health problems; early intervention; and the management and care of ongoing and long-term health conditions.
Primary care services include –
- Scheduled medical appointments
- Comprehensive assessment to determine resources to meet your needs
- Referrals and follow up of community resources
- Medication review appointments and follow-up
- Lab services
- Home visits
- On call 24/7
- Same-day urgent care appointments
- Cancer screening
- Follow-up after an emergency department visit or hospital discharge
Ontario Telemedicine Network (OTN)
Telemedicine uses video cameras and TV screens to connect clients to providers, specialists, or other health care professionals throughout Ontario reducing the need to travel to a big city to receive care. There is no cost to clients using Telemedicine services. Telemedicine nurses from Belleville Quinte West CHC coordinate on site appointments at Gateway CHC and assist the specialist and clients with required assessments before and during their appointments.
If you have questions about Telemedicine and referrals, you can call the Telemedicine Team at the Belleville Quinte West CHC.
24/7 On Call Service
We have a physician or nurse practitioner on call when the centre is closed to help our clients with urgent matters.
Please call 613-478-1211, or toll free at 1-855-478-1211 wait on the line for the answering service to take your information and a physician or nurse practitioner will call you back.
In the event of a medical emergency such as chest pain or difficulty breathing please call 9-1-1.
Urgent Care/Same Day Appointments
We offer scheduled same day appointments for urgent care needs. Appointments are provided on a first call basis. Please call at 8:30 in the morning to access urgent care appointments. Your call may be returned by a nurse practitioner for further telephone assessment.
Urgent care is defined as: a medical need that cannot wait for a regularly scheduled appointment, but is not an emergency.
For Emergency Care call 9-1-1. Do not come to the centre.
Cancelling Appointments and Arriving Late
- If you cannot keep your appointment, please cancel 24 hours in advance. This allows us to contact someone else who would appreciate having your time made available.
- Clients who are late for an appointment may be required to reschedule.