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613-478-1211 or "Toll Free" at 1-855-478-1211

Gateway Community Health Centre

Primary Care

Our services are focused on enabling individuals to increase control over, and to improve, their health.

Primary Care

Primary health care is the first point of contact a person has with the health system. Our inter-professional team of physicians, nurse practitioners, nurses, pharmacist, social worker, dietitian and others collaborate to provide services and programs to our clients. Working together, this team responds to the factors that impact the health and well-being of our clients. They ensure that our clients receive the best possible care. Primary care includes the prevention, diagnosis, treatment and follow-up of various health conditions, including referrals to specialists and diagnostic services.

Our inter-professional team is available to support you in managing your health needs.

  • Scheduled one-to-one medical appointments
  • Comprehensive assessment to determine resources to meet your needs
  • Referrals and follow up of Community Resources
  • Medication review appointments and follow-up
  • Lab Services
  • Home Visits
  • On Call 24/7
  • Urgent Care Appointments
  • Cancer Screening
  • Follow-up following discharge from hospital or after an emergency department visit

Ontario Telemedicine Network (OTN)

Telemedicine uses video cameras and TV screens to connect clients to providers, specialists, or other health care professionals throughout Ontario reducing the need to travel to a big city to receive care. There is no cost to clients using Telemedicine services. Telemedicine nurses from Belleville Quinte West CHC coordinate on site appointments at Gateway CHC and assist the specialist and clients with required assessments before and during their appointments.

If you have questions about Telemedicine and referrals, you can call the Telemedicine Team at the Belleville Quinte West CHC.

Phone: 613-962-0000

24/7 On Call Service

We have a physician or nurse practitioner on call when the centre is closed to help our clients with urgent matters.

Please call 613-478-1211, or toll free at 1-855-478-1211 wait on the line for the answering service to take your information and a physician or nurse practitioner will call you back.

In the event of a medical emergency such as chest pain or difficulty breathing please call 9-1-1.

Urgent Care/Same Day Appointments

We offer scheduled same day appointments for urgent care needs. Appointments are provided on a first call basis. Please call at 8:30 in the morning to access urgent care appointments. Your call may be returned by a nurse practitioner for further telephone assessment.

Urgent care is defined as: a medical need that cannot wait for a regularly scheduled appointment, but is not an emergency.

For Emergency Care call 9-1-1. Do not come to the centre.

Cancelling Appointments and Arriving Late

  • If you cannot keep your appointment, please cancel 24 hours in advance. This allows us to contact someone else who would appreciate having your time made available.
  • Clients who are late for an appointment may be required to reschedule.

Hours of Operation

8:30 a.m. - 4:30 p.m.
8:30 a.m. - 4:30 p.m.
5:00 p.m. - 8:00 p.m.
8:30 a.m. - 4:30 p.m.
5:00 p.m. - 8:00 p.m.
8:30 a.m. - 4:30 p.m.
5:00 p.m. - 8:00 p.m.
8:30 a.m. - 4:30 p.m.

Statutory Holidays - Centre Closed

Jan. 1 2020
New Years
Feb. 17 2020
Family Day
April 10 2020
Good Friday
May 18 2020
Victoria Day
July 1 2020
Canada Day
Aug. 3 2020
Civic Holiday
Sept. 7 2020
Labour Day Holiday
Oct. 12 2020
Thanksgiving Holiday
Dec. 24 2020
Christmas Break (open AM only)
Dec. 25 2020
Christmas Day Holiday
Dec. 28 2020
Boxing Day Holiday
Dec. 31 2020
New Year Break (open AM only)
Jan. 1 2021
New Years Day

Upcoming Programs & Events

News, Research and Reports

COVID-19 Update

PUBLISHED: Friday July 24, 2020

Hours of Operation for Gateway Clients Not a Walk-in Clinic, by appointment only

Monday – Friday: 8:30am – 4:30pm

Includes same-day** access for urgent care needs.


24/7 Access to Care

Phone: On-call* (613) 478-1211

* ON-CALL access is available for unexpected, urgent care needs whenever the Centre is closed. Call (613) 478-1211 wait for the service to answer your call, explain your concerns, and a Doctor or Nurse Practitioner will call you back to assess your needs.

** SAME-DAY access is available for unexpected, urgent care needs that cannot wait for your next regular appointment.

PLEASE NOTE: If you have a medical emergency, please call 911 or go directly to the hospital emergency department.