Access to Care

Our services offer access to a provider on the day you are ill, and through our 24/7 on call system we may prevent a trip to the emergency department.

Access to Care

Hours of Operation

Monday8:30 a.m. - 4:30 p.m.
Tuesday8:30 a.m. - 4:30 p.m.
5:00 p.m. - 8:00 p.m.
Wednesday8:30 a.m. - 4:30 p.m.
5:00 p.m. - 8:00 p.m.
Thursday8:30 a.m. - 4:30 p.m.
5:00 p.m. - 8:00 p.m.
Friday8:30 a.m. - 4:30 p.m.
Saturday & SundayClosed

24/7 On Call Service

We have a physician or nurse practitioner on call when the centre is closed to help our clients with urgent matters.

Please call 613-478-1211, or toll free at 1-855-478-1211 wait on the line for the answering service to take your information and a physician or nurse practitioner will call you back.

In the event of a medical emergency such as chest pain or difficulty breathing please call 9-1-1.

Urgent Care/Same Day Appointments

We offer scheduled same day appointments for urgent care needs. Appointments are provided on a first call basis. Please call at 8:30 in the morning to access urgent care appointments. Your call may be returned by a nurse practitioner for further telephone assessment.

Urgent care is defined as: a medical need that cannot wait for a regularly scheduled appointment, but is not an emergency.

For Emergency Care call 9-1-1. Do not come to the centre.

Cancelling of Appointments, and Arriving Late

  • If you cannot keep your appointment, please cancel 24 hours in advance. This allows us to contact someone else who would appreciate having your time made available. Our Providers plan their schedules around appointment times and it is very important that their time is utilized appropriately.
  • Clients who are late for an appointment are required to reschedule as other clients with appointments will be affected.