FAQ

Q: How is care at a CHC different than at a regular family doctor’s office?

A: The way CHCs are set up, your family doctor has access to a support system that helps him, or her, connect you and your family with a more complete and more coordinated kind of interdisciplinary team. Your family physician is working with an interdisciplinary team – and this team is your team. At Gateway, your team includes physicians, nurse practitioners, nurses, dietitian, social worker, health promoter, community resource worker and an early years team that focuses its services on families with young children. CHCs engage communities and stakeholders by working in partnership with organizations, agencies and individuals to provide services that meet local needs and to enhance and promote better health care in our community.

Q: How do I become a client?

A: Our Primary Care services are offered to individuals living in our Catchment area.

  • If you are seeking a doctor or need access to services provided by the interdisciplinary team and wish to become a client of Gateway, we invite you to come in and register with our receptionist and your name will be added to our waiting list.

Q: Do I have to be a client to access all Gateway’s services?

A: No. We have many programs that are offered to the community that you can benefit from without being an enrolled client of Gateway. An example of these services are:

  • The Early Years Program – programs and services offered to families with children 0-6 years of age. For more information click here
  • Community Resource Program – Provides personal and practical support to persons seeking assistance with short-term situations such as housing, financial problems, food crisis, and assist those who are in need of assistance in the referral process.
  • Nutrition Counseling and Education – Gateway has a Dietitian and a Diabetes Nurse who run diabetes educational classes that can be accessed by anyone in the community.

Q What is Gateway’s Catchment Area?

A: Our Catchment Area is defined as:

  • The community served is the Municipality of Tweed, the Hamlet of Roslin, and those portions of the Municipality of Centre Hastings previously known as Huntingdon Township lying east of Highway #62 and south of the Village and Township of Madoc. View a Map of our Service Area [PDF]