Clients Rights & Responsibilities

Clients of Gateway Community Health Centre, have the right to:

  1. A client receiving our service has the right to be dealt with in a courteous and respectful manner and to be free from mental, physical and financial abuse.
  2. A client receiving our service has the right to be dealt with in a manner that respects the client’s dignity and privacy and that promotes their autonomy.
  3. A client receiving our service has a right to be dealt with in a manner that recognizes the client’s individuality and that it is sensitive to and responds to the person’s needs and preferences, including preferences based on disability, sexual orientation, ethnic, spiritual, linguistic, and cultural factors.
  4. A client receiving our service has the right to information about the service provided to him or her and to be told who will be providing the service.
  5. A client receiving our service has the right to participate in his or her assessment of care requirements and participate in the development, ongoing review, evaluation and revision of his or her plan of care, and if desired, may designate a person to represent or support him/her in making decisions about the treatment or care.
  6. A client has the right to give or refuse consent to the provision of any service, except in circumstances stipulated by law (for example, for certain communicable diseases) and be informed of any possible medical consequences of such refusal.

Clients of Gateway Community Health Centre have the responsibility to:

  1. Provide accurate information about his/her past illnesses, previous hospitalizations and medications
  2. Be considerate of other clients’ rights and property and ensure that he/she respects the GCHC policies, including smoking and infection control policies.
  3. Treat those who look after their needs with courtesy and kindness, always understanding that our obligations toward other clients may limit the Providers’ availability.
  4. Ask questions about instructions received if these are not clear or cannot be followed.
  5. Cooperate fully with staff to ensure the economical use of our facilities.
  6. Inform the Provider if she is pregnant or if such a condition is suspected, so that they may consider the possible effect of certain tests or treatments prescribed.
  7. Respect the GCHC policies and procedures communicated to them.